RETURNS
JustPetStrollers.com and Metropawlis are committed to the happiness of
you and your pet. In the event any of our products do
not live up to your expectations, please call
or e-mail us for return authorization as noted
below. Here are links to specific portions of our return
policy:
GIFTS:
Please read our
special tips
and policies for pet stroller gifting. And please
review the return
policies below.
Call us with any questions or if we can assist with your
order. PURCHASES
MADE FROM OTHER SITES or RETAILERS: This would
seem to go without saying, but since some folks have tried to
return items purchased elsewhere: We will not accept
returns of items purchased from another retailer. Not every
online retailer (or offline retailer) has return policies as
fair as ours, so if you purchase elsewhere you must deal with
your original seller. When arranging for and accepting
returns, we will require our order number for verification
purposes. RETURN
POLICIES: Please be sure to carefully inspect
your products prior to use. Our policies for returns are
as follows:
-
Shipping fees: Standard
shipping for all of our pet strollers is available at no
cost within the continental United States. If you
choose to pay for
expedited shipping, please note that all shipping fees
are non-refundable.
-
Defective products: We
carefully review each and every product and will not offer
it to you unless it first meets our expectations. If
you should receive a defective product, please call
or e-mail us within 21 days of receipt of your order so we can
discuss return arrangements and a full refund!
-
Unopened/Unused products: Within
45 days of receipt of your order, you may return
unopened/unused products
for a full refund. Items must be returned in the
original undamaged packaging. Purchasers are
responsible for shipping costs back to our store. We
will refund your total, entire purchase price--no deductions
will be made for restocking fees or for our original
shipping costs to you. NOTE: In order for
Just Pet Strollers to keep our prices so low and shipping
free with the continental U.S., we must strictly enforce the
"Unopened/Unused" policy! Any opened and
used products can only be returned within 21 days per the
policies below.
-
Used products: If you are
disappointed in the product for any reason within
21 days of receipt of your order, you may return used products for a
refund less a 25% restocking fee. Please be sure to
check the product carefully before use! Return
shipping of used products is at purchaser's expense.
(Please note that these products will be disposed of or sold
as used in our Milwaukee store an not offered to our online
customers as new.)
Returns must include original receipt,
any warranty documentation (uncompleted), and the original packing
materials, box, and/or tags.
If you wish to
cancel an order, you may do so within two hours of
placing the order. Cancellations must be made by telephone
(414.273.7387) and not via e-mail. If you call to cancel
the order outside of our normal business hours, please leave a
voice mail message with your cancellation request (including
your name and the items ordered), and we will process your
cancellation at the beginning of the following business
day. Cancellations received later than two hours after
order placement may need to be handled as a return if the item
has already been shipped.
Should you refuse receipt of an item
when delivered and that item was shipped free of charge,
credit will be issued for the item, minus actual shipping
charges.
FREE SHIPPING ON ALL PET STROLLERS WITHIN
48 STATES: We offer free shipping on all pet
stroller via UPS Ground within the 48 contiguous states. We make every effort to ship orders in a
timely fashion. Items will generally be shipped within one business
day of your
order. Our customers consistently compliment us on our
speed of shipping!
EXPEDITED RUSH SHIPPING AVAILABLE:
If your
order is a rush, you may select 3-Day Select, 2nd Day Air, or
Next-Day Air Saver during checkout. Rush delivery is
charged at actual delivery cost to you. Please note that
shipping fees are non-refundable.
To compute the cost of rush shipping:
-
Select the desired item and proceed to
checkout. (Shipping costs vary by ship-to address
and product selected due to different sizes and weights.)
-
On the first page of the checkout process,
enter your address, select a shipping option, and click the
"Apply" button.
-
You will be presented with three costs for
the different shipping options, along with an "N/A' for
Ground. All ground shipping is free.
-
After reviewing the shipping options and
costs, be sure to select the one you want and click the
"Apply" button. Check the fees in the "Your Order" box
at the upper right to verify your preferred shipping option
has been selected.
-
Click "Continue" to proceed through
Checkout.
Please note: Rush orders will be
shipped out in the same day the order is received if your
order is submitted by noon Central time Monday through Friday.
All other orders are shipped the following business day.
For more details on UPS options and guarantees, visit
UPS.com. SHIPPING TO ALASKA AND HAWAII:
The costs for shipping to Alaska and Hawaii
will be calculated at the time of purchase. The costs
quoted are based on the item you selected (weight and size)
and the destination. All costs are quoted at actual
shipping expense with no markup of handling fees added.
For orders outside the United States, please call
or e-mail us so we can determine appropriate shipping
processes and costs.
SHIPPING NON-PET STROLLER ITEMS:
Your order may be divided into multiple
shipments, but this will not impact the shipping cost.
Shipping costs are based on the dollar amount
of the items you purchase. The costs for shipping within
the 48 contiguous states is as follows:
| Purchase
Total |
Ground
Shipping |
| $0 - $25.00 |
$6.00 |
| $25.01 - $50.00 |
$8.00 |
| $50.01
- $69.99 |
$10.00 |
| $70.00
+ |
FREE* |
BACKORDERED ITEMS
In the event that you select a backordered item,
we will contact you to alert you about the delay. You can
cancel the order, should you wish. We will ship the item
to you as quickly as possible, and your credit cart will not be
charged until the item is shipped.
SALES TAX
We will collect sales tax only for residents
of Wisconsin (since this is where we are based, and we must
legally collect these sales taxes).
SECURITY
Our store uses Yahoo! Stores for all security
and order processing. The page on which you enter your
credit card is encrypted using Secure Sockets Layer (SSL)
technology, the standard for secure Internet transactions. To
verify security, you should be able to see a picture of a small
lock in the lower right hand corner of your browser screen. This
means that your information is secure and safe.
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