GIFTS:  Please read our special tips and policies for pet stroller gifting.  And please review the return policies below.  Call us with any questions or if we can assist with your order. Other important updates about gifts:

• Items are shipped in their original boxes that display photos and text about the item. If you want the gift to be a surprise, please ship the item to an appropriate address where your recipient cannot see the box until you're ready to surprise them with the gift.
   

• Sorry, but gift wrapping is not available.
   
• Please keep the item in the box until the gift recipient decides if he or she will use the item. We're confident your recipient will love it, but in the event he or she may not like it or perhaps wishes to obtain a different model, you can receive a complete refund of your purchase price only if the item remains unopened and unused. This policy helps us maintain such low prices and free shipping!
   
• Please review our Return Policies before ordering. We believe you'll find the policies very fair. These policies help us to keep our prices low and shipping (within the continental US) free!
   
• Please call us if you have any questions about our return policies or products. We'd be happy to assist you to make the right gift selection for the pet lover in your life!

PURCHASES MADE FROM OTHER SITES or RETAILERS:  This would seem to go without saying, but since some folks have tried to return items purchased elsewhere:  We will not accept returns of items purchased from another retailer. Not every online retailer (or offline retailer) has return policies as fair as ours, so if you purchase elsewhere you must deal with your original seller. When arranging for and accepting returns, we will require our order number for verification purposes. 

RETURN POLICIES:  Please be sure to carefully inspect your products prior to use.  Our policies for returns are as follows:
 

• Shipping fees:  Standard shipping for all of our pet strollers is available at no cost within the continental United States.  If you choose to pay for expedited shipping, please note that all shipping fees are non-refundable.  
   

• Defective/Damaged products:  We carefully review each and every product and will not offer it to you unless it first meets our expectations.  If you should receive a defective or damaged product, do not ship the product back before calling or e-mailing us.  You must alert us within three days of receipt of you order. One of the following processes will be followed depending upon the situation:

  • If the box is damaged:  We must follow the UPS Claims Process in order to appropriately process your replacement.  UPS may request to inspect the damaged box or may simply arrange for its return.  We will make arrangements to send you a replacement unit immediately.

  • If the product is damaged or defective:  We may send you replacement parts, if appropriate, or will arrange to send you a replacement unit immediately.

  • If you no longer want the product and wish to return rather than replace the product:  Our typical return policies will apply; you will be responsible for shipping charges back on the item and may be charged restocking fees of up to 25% of purchase price.
     

• Unopened products:  Within 30 days of receipt of your order, you may return unopened products for a full refund.  Items must be returned in the original undamaged and unopened packaging.  Purchasers are responsible for shipping costs back to our store.  We will refund your total, entire purchase price--no deductions will be made for restocking fees or for our original shipping costs to you.  NOTE:  In order for Just Pet Strollers to keep our prices so low and shipping free with the continental U.S., we must strictly enforce the "Unopened" policy!  Any opened products can only be returned within 30 days per the policies below. 
   

• Opened products:  If you have opened the package are disappointed in the product for any reason within 30 days of receipt of your order, you may return products for a refund less a 25% restocking fee.  Return shipping of opened  products is at purchaser's expense.  (Please note that these products will be disposed of or sold as used in our Milwaukee store an not offered to our online customers as new.)
   

• Exchanges:  In the event you would like to exchange one per stroller model for another due to reasons other than defect, please note that our 25% restocking fee will be waived. However, you will be responsible for shipping fees associated with returning the original stroller back to us. Once the returned stroller is received in our warehouse you will be credited for the original order minus shipping costs from our warehouse on the replacement stroller. Exchanges must be made within 30 days of receipt of the original stroller.

Returns must include original receipt, any warranty documentation (uncompleted), and the original packing materials, box, and/or tags. 

CANCELLATIONS

If you wish to cancel an order, you may do so within two hours of placing the order.  Cancellations must be made by telephone (414.273.7387) and not via e-mail.  If you call to cancel the order outside of our normal business hours, please leave a voice mail message with your cancellation request (including your name and the items ordered), and we will process your cancellation at the beginning of the following business day.  Cancellations received later than two hours after order placement may need to be handled as a return if the item has already been shipped.

Should you refuse receipt of an item or if the item is undeliverable based on the address you provide, credit will be issued for the item, minus actual shipping charges.

SHIPPING

Holiday shipping alert:  While you can pay for expedited delivery, please be aware that our normal free ground shipping should result in your item being delivered arrive in 3 to 7 business days after ordering. However, due to heavy volumes during the holiday season, shipments may take longer to arrive at their destination. Our recommendations for in-time delivery for the holidays are:
 

• Order by 12PM/Noon CST on 12/15:  To guarantee delivery by Christmas if you choose to use our free UPS ground shipping option. 
   
• After December 15th:  If you opt for Ground Shipping, you may get your package in time but we cannot guarantee it (and we'd hate to disappoint anyone on Christmas morning!)  Or, you may choose to pay for expedited shipping.  We offer 3-Day Select, 2nd Day Air, or Next-Day Air Saver during checkout.  If getting your gift before the big day is essential and you have fewer than 10 days left, we'd highly recommend you consider an expedited option, not because we cannot fulfill your orders promptly (which we will since all items are in stock), but because of the delays that can be caused by heavy holiday shipping volumes.  Please see our Shipping Policies for more information on expedited shipping.